Frequently Asked Questions
First and foremost, thank you for your patience. It’s been a complicated moment for everyone, and we appreciate you bearing with us. COVID-19 is a quickly evolving situation and we’re working as quickly as possible to meet the needs of our members, employees, and community. Here is the most up to date information we have.
Are you offering virtual workouts?
Yes! We have a series of virtual resources to get you through your time at home. Get started today with our virtual options!
My program was canceled. What now?
For those enrolled in paid programming for youth, such as swimming lessons, you can receive a credit toward future programming. To do so, please reach out to our Member Services team at firstname.lastname@example.org
If you are able, please consider your cancelled program fee a donation to the Y as we look to continue to serve our community during this national emergency.
How do I change my membership status?
Thank you for all that you do as a member of the Y. If you need to change your membership status, we understand. To get started on this process, please reach out to our Member Services team at email@example.com
How can I help?
We are so humbled and appreciative of those asking us how they can help us as we respond to community needs. With our branches closed out of caution, we’re shifting our work to support critical needs.
If you’re a member, the best way to help us is to continue paying your monthly membership dues.
If you’re not a member, considering joining as one to support us in our mission of building community. We’re working on other ways you can help and will publish them here when we can. Again, thank you so much for your interest.
If you’d like to donate, you can do so here. Families need the Y to lean on for childcare more than ever. You can make a positive impact today to keep childcare centers open by clicking here to donate.
Thank you for working with us to create history that demonstrates how we came together and served those who needed us the most.