Troubleshooting

Having trouble reserving a space in the gym or registering for a class? We are happy to help!

Enabling Cookies on Web Browsers

Google Chrome

Step 1: Click this link for directions on how to enable 3rd Party Cookies.

Still receiving an error message? You’ll need to enable pop-ups.

Step 1: To trigger a pop-up, you’ll need to recreate the pop-up. To do so, click the links and click “Sign-Up” for a class or lap swim option.

Step 2: Click where it is highlighted, and say “enable pop ups”

** No restart necessary after this change

Enabling Cookies on a Mac or iOS Device

Step 1:  Open Settings

Step 2:  Click on Safari on the left hand side

Step 3: Scroll down to Privacy and Security on the right hand side and un-check “prevent cross-site tracking” and “block all cookies”

Step 4: Please restart the computer/device for settings to take effect.

 

Need additional assistance? We can help!

Find your branch contact below!

Bethlehem YMCA

Rusty Decker

rdecker@cdymca.org

518.977.4131

Greenbush YMCA

Shannon Romanowski

sromanowski@cdymca.org

518.477.2570 ext. 1200

Guilderland YMCA

Brian O’Connor

boconnor@cdymca.org

518.869.3500 ext. 1130

Southern Saratoga YMCA

Sarah Heslin

sheslin@cdymca.org

518.371.2139 ext. 5500